Creina d.d. offers its customers quality services, which are carried out by our own professionally qualified service technicians.
The services listed below apply to the territory of the Republic of Slovenia. Performing services in other countries by agreement.
Our services cover:
• Installation of Lokaterm stoves,
• Maintenance of Lokaterm stoves,
• Installation of Alfa Plam freestanding wood pellet stoves, cookers
• Startup of Alfa Plam wood pellet stoves, cookers
• Maintenance of Alfa Plam wood pellet stoves, cookers
• Delivery of stoves, cookers, fireplace inserts
IMPORTANT: Natural persons that meet the requirements of the Law on Value Added Tax (VAT-1) are entitled to a reduced VAT rate. In practice, this translates into large purchase savings as the Lokaterm stove and all the elements used in its installation (pipes, seals, base panels…) are charged at the reduced VAT rate of 9.5% instead of 22%.
The service of installing Lokaterm stoves covers:
• Preparing and securing the stove for transport,
• Free delivery of the stove to the buyer’s address (valid for the territory of the Republic of Slovenia – condition: truck access possible),
• Preparing the stove for installation,
• Carrying the stove into the buyer’s apartment,
• Preparing the protective metal or glass base panel (option),
• Installing the seal on the base panel (option),
• Connecting the stove to the prepared chimney opening,
• Connecting the stove to the external air supply,
• Presentation of stove operation and advice,
• Removal of packaging.
IMPORTANT: read the Instructions for preparing the chimney opening (PDF)
Tasks not included in the service of installing the stove:
• Dismantling and the removal of the old stove,
• Installing (strengthening with a sealing agent) the two-pipe condensation protection into an inappropriately prepared chimney opening,
• Potential second visit if for any reason on the buyer’s side the installation could not be performed during the first visit.
Note: All works not included in the service “Installation of the fireplace stove” are charged extra at the current price list (see Services Price List).
MAINTENANCE OF STOVES:
Maintenance services are carried out for the Lokaterm and Alfa Plam brands:
• Regular maintenance of the stoves (cleaning, air regulation settings, replacement of worn parts…),
• Replacement of worn or damaged linings,
• Replacement of worn or damaged seals on the doors and glass panes,
• Replacement of door glass
Note: Services not included in the scope of the warranty and services performed outside the warranty period are charged at the current price list (see Services Price List).
STARTUP AND MAINTENANCE OF WOOD PELLET STOVES:
Alfa Plam stove startup:
• The initial startup of wood pellet stoves, cookers purchased in the Republic of Slovenia – FREE OF CHARGE,
• A successful initial startup is a condition for the validity of the warranty.
Maintenance services for the Alfa Plam brand:
• Regular maintenance of wood pellet stoves, cookers (cleaning, automation parameters settings, replacement of worn or damaged parts…),
• Installation of additional equipment (optional),
Note: Services not included in the scope of the warranty and services performed outside the warranty period are charged at the current price list (see services price list).
DELIVERY OF GOODS:
Delivery of Lokaterm and Alfa Plam stoves and cookers :
• Free delivery of Lokaterm stoves purchased at our shop to the buyer’s address according to the “doorstep” principle
• Free delivery of Alfa Plam products purchased at our shop to the buyer’s address according to the “doorstep” principle
Additional services related to the delivery of Lokaterm stoves:
• Carrying the fireplace stove into the buyer’s apartment,
Note: The service of carrying the stove into the buyer’s apartment is optional and is performed under conditions specified in the services price list (see Services Price List)